Effective Date: January, 2025
These Terms & Conditions (“Terms”) govern your access to serverhubsolutions.com, your communications with Server Hub Solutions, and your purchase or use of our services.
By accessing our Website, requesting services, approving a proposal, submitting payment, or otherwise engaging Server Hub Solutions, you agree to these Terms together with any applicable proposal, quotation, statement of work, invoice, service agreement, or other written agreement.
If a separately signed agreement conflicts with these Terms, the signed agreement will control with respect to that conflict.
Server Hub Solutions provides digital and technology-related services that may include:
The exact services, deliverables, pricing, and timelines for a project may be defined separately in a proposal, invoice, order, or written agreement.
Before or during a project, Server Hub Solutions may provide a proposal, quotation, statement of work, project plan, or other description of the agreed deliverables.
The client is responsible for reviewing the project scope carefully.
Work requested outside the approved scope may:
Server Hub Solutions is not required to provide work that falls outside the agreed scope without additional authorization.
Successful delivery depends on timely cooperation from the client.
Clients are responsible for providing requested:
The client represents that they have the necessary rights or authorization to provide all materials submitted to Server Hub Solutions.
Project schedules are based on reasonable and timely communication from both parties.
If a client delays providing information, approvals, payments, access, content, or feedback, project deadlines may be extended accordingly.
Server Hub Solutions will not be responsible for delays resulting from:
A project may be placed on hold if the client becomes unresponsive for an extended period.
Restarting a paused project may require revised scheduling and, where substantial additional work is required, additional fees.
Prices will generally be communicated through a proposal, quotation, package, invoice, or written agreement.
Depending on the project, Server Hub Solutions may require:
Work may be paused or withheld when an invoice becomes overdue.
Unless otherwise agreed in writing, final deliverables may be withheld until all applicable project balances have been paid.
Certain deposits, setup charges, administrative charges, or third-party costs may be non-refundable where disclosed in the applicable proposal or agreement.
Third-party expenses may include:
Once purchased, committed, or paid to a third party on behalf of a client, these amounts may not be refundable.
The number of included revisions, where applicable, may be stated in the project proposal or package.
A revision generally means a reasonable modification to work already created within the approved project scope.
A revision does not automatically include:
Work beyond the included revision allowance may be quoted separately.
Clients are responsible for reviewing deliverables before providing final approval.
Once a design, development milestone, document, campaign, or other deliverable has been approved, substantial changes may be treated as additional work.
Approval may be provided by email, project management platform, messaging platform, electronic confirmation, or another documented communication method.
Either party may request cancellation of a project subject to any applicable proposal, agreement, completed work, outstanding payments, and committed third-party expenses.
Cancellation requests should be provided in writing.
The client remains responsible for payment for work performed and expenses incurred up to the effective cancellation date.
Server Hub Solutions aims to resolve project concerns through communication and reasonable corrective action before a refund is considered.
Clients who are dissatisfied with a service should contact us promptly so that we have an opportunity to review the concern and attempt to reach a reasonable solution.
If a project is canceled before substantive work begins, amounts paid for services that have not been performed may be eligible for refund, subject to any non-refundable deposits, administrative fees, transaction fees, or third-party costs stated in the applicable agreement.
When substantial work has already begun, any refund will be determined based on:
Any approved refund may therefore be partial rather than the full amount paid.
Amounts associated with completed, delivered, accepted, or approved work are generally not refundable unless otherwise required by law or agreed in writing.
For dedicated designers, developers, marketers, writers, consultants, or other personnel, the client remains responsible for time already worked.
Unused prepaid time may be handled according to the applicable staffing or service agreement.
Costs already paid or committed to outside vendors are generally non-refundable where those third-party providers do not provide a refund.
Before initiating a chargeback or payment dispute, clients are encouraged to contact Server Hub Solutions directly and provide:
We will review the circumstances of the request along with the applicable agreement, project status, completed work, and expenses.
Approved refunds will generally be returned through the original payment method where reasonably possible.
Financial institutions and payment providers may require additional processing time after a refund has been issued.
Any delivery date communicated by Server Hub Solutions is based on the information and project requirements available at the time.
Unless specifically guaranteed in a signed agreement, timelines are estimates rather than absolute guarantees.
Delivery schedules may change due to:
Server Hub Solutions is not responsible for business losses resulting solely from an estimated deadline changing unless otherwise expressly agreed in writing.
Unless otherwise stated in a proposal or agreement, intellectual property rights in final custom deliverables may be transferred to the client after all amounts due for those deliverables have been paid.
Server Hub Solutions retains ownership of its pre-existing:
Third-party software, fonts, images, code libraries, plugins, themes, APIs, and other licensed materials remain subject to their respective third-party licenses.
Unless prohibited by a written confidentiality agreement or otherwise agreed in writing, Server Hub Solutions may identify completed work as part of its portfolio, case studies, sales presentations, social media, website, or marketing materials.
We will not intentionally publish confidential client information merely for portfolio purposes.
Clients requiring strict confidentiality should request appropriate terms before the project begins.
The client is responsible for ensuring that materials provided to Server Hub Solutions may lawfully be used for the project.
This includes logos, images, text, videos, trademarks, fonts, software, data, and other intellectual property supplied by the client.
Server Hub Solutions is not responsible for claims resulting from materials supplied or specifically required by the client when the client did not possess appropriate rights or authorization.
Projects may depend on third-party services such as:
Server Hub Solutions does not control these third parties and cannot guarantee their uninterrupted availability, pricing, policies, approvals, performance, or continued operation.
Changes or interruptions affecting a third-party service may require additional work that falls outside the original project scope.
Where Server Hub Solutions provides SEO, advertising, social media, conversion optimization, or other marketing services, we cannot guarantee specific:
Marketing and search performance can be affected by competition, algorithms, platforms, market conditions, client operations, budgets, and other factors outside our control.
We will perform agreed services using reasonable professional efforts but cannot guarantee a particular commercial result unless expressly stated in writing.
We make reasonable efforts to develop deliverables according to the specifications defined for the project.
Technology changes continuously, and we cannot guarantee indefinite compatibility with every future browser, operating system, device, platform, plugin, third-party API, or software update unless ongoing maintenance is included in the service agreement.
Server Hub Solutions will use reasonable professional care in providing agreed services.
Except for warranties expressly provided in a written agreement or required by applicable law, services and Website content are provided without additional warranties, whether express or implied.
Clients remain responsible for independently reviewing business, legal, financial, compliance, and operational decisions associated with their use of our deliverables.
To the maximum extent permitted by applicable law, Server Hub Solutions will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from the use of our Website or services, including lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss of data.
Where liability cannot legally be excluded, any limitation of liability will be interpreted consistently with applicable law and any written agreement between Server Hub Solutions and the client.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
During a project, either party may receive non-public business, technical, financial, strategic, or other confidential information.
Each party should take reasonable measures to protect confidential information and use it only for purposes connected with the project, except where disclosure is required by law or authorized by the information owner.
Specific confidentiality or non-disclosure obligations may also be established through a separate agreement.
You agree not to use the Server Hub Solutions Website:
We may restrict access where we reasonably believe the Website is being misused.
If a concern or dispute arises, both parties are encouraged to first attempt to resolve the issue through good-faith communication.
The parties may establish additional dispute resolution, governing law, jurisdiction, arbitration, or venue provisions in the applicable proposal or signed service agreement.
Server Hub Solutions may update these Terms periodically to reflect changes in our business, services, Website, or applicable requirements.
Updated Terms will be posted on this page with a revised effective date.
Changes will not retroactively alter separately signed project agreements unless permitted by those agreements or applicable law.
Questions regarding these Terms, cancellations, refunds, or our services may be directed to:
United States Office:
2701 Claude Dove Dr Las Cruces, NM 88011, United States
Canada Office:
619 Sherbrook Street Winnipeg MB R3B 2X2, Canada
Phone: 575-288-2822
Whatsapp: 575-294-2548
Email: info@serverhubsolutions.com